HomeHealth ServicesUrgent & Emergency Care

Health Services

Urgent & Emergency Care

If you are experiencing an emergency, call 911 or 999.

RAF Croughton doesn’t offer urgent or emergency care services.

Urgent Care

Urgent Care services treat non-life-threatening health issues that require immediate attention, such as sprains, the flu, colds, and other common illnesses.

If you’re unsure about whether you need urgent care, contact the Military Health System Nurse Advice Line to speak to a registered nurse. Visit MHSNurseAdviceLine.com to find your country-specific number or to use web and video chat.

To learn about how TRICARE covers urgent care, visit the TRICARE Urgent Care page.

Emergency Care

If you are experiencing a life-threatening medical situation (including mental health emergencies), call 999 or 911 immediately. Emergency care services treat life-threatening medical issues such as threats to your life, limbs, sight, or safety.

To learn about how TRICARE covers emergency care, visit the TRICARE Emergency Care page.

Local Clinic Information

Does RAF Croughton have an Emergency Room?

We do not have an ER. We are supported by host nation civilian facilities, as well as civilian ambulance services. The closest facilities are the Horton Hospital, located in Banbury, and the John Radcliffe located in Oxford.

If I call 911 or 999, will I get seen in the ER faster?

All patients that go to the emergency room are seen according to the severity of the illness or injury. It does not matter if they arrived by ambulance, or by their own personal vehicle.

Is it OK to call 911 or 999 to ask medical questions?

911/999 is not an advice line. Non-emergent calls can tie up emergency phone lines, which could delay answering true emergency calls.

What to do if you have an emergency and you are seen in an off-base ER?

For active duty personnel, you must contact the Medical Clinic at 01280 708737 on the first duty day after being seen. For family members, contact the Medical Clinic if you receive an invoice for services/prescriptions at 01280 708721, or if you require a follow-up appointment please call 01280 708737.

What to do if you have an emergency and you are admitted in an off-base hospital?

For all active duty personnel and family members, you must contact the Medical Clinic immediately. Otherwise, patients could be responsible for payment of medical invoices.

Hours:

  • During clinic hours: 01280 708737

  • After hours: 07718 512741

Horton General Hospital

Oxford Road, Banbury, Oxfordshire OX16 9AL
Main switchboard: 01295 275500
Patient Advice and Liaison Service: 01295 229259

John Radcliffe Hospital

Headley Way, Headington, Oxford OX3 9DU
Main switchboard: 01865 741166

Urgent & Emergency Care FAQs

Contact Us

Phone

Emergency Care
911 or 999

Military Health System Nurse Advice Line
Visit MHSNurseAdviceLine.com to find your country-specific number

Don't forget to keep your family's information up-to-date in DEERS.