Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

About Us

Contact Us

Phone

+44-01280-708737 or DSN 314-236-8737

For all inquiries please use the appointment line phone number or contact the Patient Advocate email.

Location

422d Medical Squadron, Building 56, RAF Croughton, Northants, NN13 5XP, United Kingdom

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.

Contact Us

Phone

+44-01280-708737 or DSN 314-236-8737

Location

422d Medical Squadron, Building 56, RAF Croughton, Northants, NN13 5XP, United Kingdom

Patient Advocate
Primary Patient Advocate: 
angela.m.knight21.mil@health.mil

 
Don't forget to keep your family's information up to date in DEERS!